Provider onboarding
Integration readiness checklist
A step-by-step guide for NHS trusts, PCNs and GP practices preparing to connect TriageNix with EMIS Web or TPP SystmOne.
EMIS Web
Implementation readiness
0%
TPP SystmOne
Implementation readiness
0%
Support SLAs at a glance
| Service level | Target | Response channel | Notes |
|---|---|---|---|
| P1 — Service down | 30 minutes | Phone + Slack | 24/7 escalation to on-call engineer |
| P2 — Degraded service | 4 hours | Email + Slack | Business hours; workaround provided |
| P3 — Minor issue | 1 business day | Planned into next sprint | |
| P4 — Enhancement | 5 business days | Email / Jira | Assessed in monthly roadmap review |
Escalation contacts
Implementation lead
Day-to-day project delivery and blockers
implementation@triagenixgroup.co.uk
+44 (0)20 7946 0958
Mon–Fri 08:00–18:00 UK
Clinical safety officer
Safety case, hazard logs and clinical escalations
cso@triagenixgroup.co.uk
+44 (0)20 7946 0959
Mon–Fri 09:00–17:00 UK
Technical operations
Infrastructure, API and integration incidents
ops@triagenixgroup.co.uk
+44 (0)20 7946 0960
24/7 for P1/P2