Provider onboarding
Integration readiness checklist
A planning checklist for hospitals, clinics and practices considering future EMIS Web or TPP SystmOne connections.
These integrations are planned and have not yet been built or tested.
EMIS Web
Implementation readiness
0%
TPP SystmOne
Implementation readiness
0%
Potential support considerations
| Service level | Target | Response channel | Notes |
|---|---|---|---|
| P1 — Service down | To be agreed | Phone + Slack | 24/7 escalation to on-call engineer |
| P2 — Degraded service | To be agreed | Email + Slack | Business hours; workaround provided |
| P3 — Minor issue | To be agreed | Planned into next sprint | |
| P4 — Enhancement | To be agreed | Email / Jira | Assessed in monthly roadmap review |
Potential project contacts
Implementation lead
Day-to-day project delivery and blockers
implementation@triagenixgroup.co.uk
Not confirmed
To be agreed
Clinical safety officer
Safety case, hazard logs and clinical escalations
cso@triagenixgroup.co.uk
Not confirmed
To be agreed
Technical operations
Infrastructure, API and integration incidents
ops@triagenixgroup.co.uk
Not confirmed
To be agreed