New · Omnichannel voice

Meet Nia — the AI voice receptionist that ends the 8am call rush

Patients call as they always have. Nia answers on the first ring in natural British English, captures their reason for the call, screens for red flags, and routes them across the same 4-tier disposition model used by our web and WhatsApp triage. A human clinician reviews every outcome.

Answers in < 1 second

UK English voice

Red-flag escalation to 999

EMIS / SystmOne handoff

DCB0129 safety case

Live demo — Nia

Tap call to start a simulated patient call

No active call. Press the green button to ring the surgery.

Live triage state

Triage in progress

Name—

DOB—

Reason—

Callback—

Clinician handover

Will appear once Nia has enough to route.

Kills the 8am queue

Nia answers unlimited concurrent calls, so no patient hears the engaged tone or waits on hold for 40 minutes.

Safety-first by design

Every call screens for red flags. Suspected emergencies are told to dial 999 within seconds — never queued, never delayed.

One brain, three channels

Voice, WhatsApp and web triage share the same 4-tier disposition model, audit trail and clinician review queue.

Connect a real phone number (Twilio)

Nia answers real inbound calls via Twilio Voice. Point any Twilio number's A call comes in webhook at the URL below and Nia will pick up, gather speech, screen for red flags and persist the transcript + disposition for clinician review.

In Twilio Console, open your phone number and set A call comes in to Webhook, HTTP POST:
```
https://www.triagenixgroup.co.uk/api/public/twilio/voice/incoming
```
Confirm your Twilio Auth Token is saved as theTWILIO_AUTH_TOKEN secret — webhook requests with an invalid signature are rejected.
Call the number. Each turn is stored in the voice_calls table and is visible to admins and clinicians for review.

Twilio signature verified

Polly.Amy (en-GB) TTS

Speech-to-text via <Gather>

Auto-hangup on 999 escalation

Procurement-ready voice channel

DCB0129 clinical safety case · DTAC self-assessed · CSO sign-off on each prompt change · UK data residency

DCB0129

DTAC

UK hosted

Human-in-the-loop