TriageNix Group — NHS digital front door triage platform
TriageNix Group
UK · Digital Front Door

GP digital front door

A GP digital front door that actually reduces same-day demand.

TriageNix gives GP practices, PCNs and federations a single online front door for symptom triage, care navigation and direct booking — aligned with NHS England's Modern General Practice access model.
Book a walkthrough How EMIS integration works
  • Total triage across web, mobile and WhatsApp
  • Direct booking into EMIS Web and TPP SystmOne diaries
  • Care navigation to pharmacy, self-care, social prescribing and urgent care
  • PCN-level dashboards: demand, severity mix and clinician workload
  • Multilingual, WCAG 2.2 accessible, NHS login compatible
40%
Indicative same-day demand reduction*
* Modelled from UK primary-care studies and pilot data; varies by practice.
60s
Median patient triage start
100%
Auditable in EMIS / SystmOne

What it is

A configurable digital front door deployable per practice, PCN or ICB. TriageNix sits between the patient and your existing clinical system, handles the structured triage conversation, then writes the outcome straight back into the record.

Who it's for

  • GP practices implementing total triage
  • PCNs standardising access across member practices
  • GP federations running same-day hubs and OOH services
  • ICBs commissioning system-wide digital access

How it works

    Step 1
    Patient request

    Patient enters via the practice website, NHS App link, or WhatsApp shortlink.

    Step 2
    AI triage

    Structured red-flag-aware conversation; outputs severity and recommended pathway.

    Step 3
    Care navigation or booking

    Self-care advice, pharmacy referral, or direct appointment slot in EMIS / SystmOne.

    Step 4
    GP review

    Clinician sees SOAP summary in the clinical system before consultation.

FAQ

What is a GP digital front door?

A single online entry point where patients describe symptoms or admin needs, get triaged to the right pathway (self-care, appointment, pharmacy, urgent care), and — where appropriate — book directly into the practice diary.

Does this align with NHS Modern General Practice?

Yes. TriageNix maps to the Modern General Practice (MGP) access model: total triage, online consultation, care navigation and workforce optimisation across a PCN.

Will GPs still control clinical decisions?

Always. AI summarises and prioritises; the GP, ANP or care navigator decides. Every triage is auditable in EMIS / SystmOne.

How is this different from eConsult or AccuRx?

TriageNix is built around red-flag-aware clinical triage, not symptom form-filling, and includes ICB-level analytics, multilingual support and write-back to both EMIS and SystmOne.

See how it fits your practice

Book a 30-minute walkthrough with our NHS team — bring your IT lead and your access champion.

Book a walkthrough How EMIS integration works

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